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Customer Service


There are no minimum orders. Every effort will be made to ship your order as soon as possible, typically within 2 - 5 business days. Orders will not be accepted over the phone. Please place your order through our website.

For additional assistance, please Contact Us.  


All orders are shipped UPS ground or Spee-Dee Delivery unless other arrangements are made.  Customer is responsible for shipping charges. If goods are damaged or lost during shipping, the carrier is responsible. Please check all packages before signing for the shipment. You can contact UPS claims at 1-800-742-5877 ( or Spee-Dee Delivery claims at 1-800-862-5578 / ext 280 (

Payment & Pricing

We accept credit and debit cards from VISA, Master Card, Discover and American Express. All orders made online will result in an order confirmation email to authorize the payment. If the order is made over the phone, an invoice with the total charges to your credit or debit card will be mailed the day your shipment leaves Walnut Hollow.

All prices and terms are subject to change without notice. Typographic, photographic and descriptive errors are subject to correction.

Satisfaction Guarantee

Walnut Hollow prides itself in producing high quality and competitively priced products. If, for whatever reason, you are not completely satisfied with your order you can return your items for a refund or exchange. If items are being returned, you are responsible for shipping expenses for any reason other than the items being defective. In addition, a 15% restocking fee will be charged if the returned product is not defective. We do whatever is necessary to ensure that you are completely satisfied with your purchase.