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Customer Service

Orders

There are no minimum orders. Every effort will be made to ship your order as soon as possible, typically within 2 - 5 business days. Orders will not be accepted over the phone. Please place your order through our website.

For additional assistance, please Contact Us.  

Shipping

All orders are shipped UPS ground or Spee-Dee Delivery unless other arrangements are made.  Customer is responsible for shipping charges. If goods are damaged or lost during shipping, the carrier is responsible. Please check all packages before signing for the shipment. You can contact UPS claims at 1-800-742-5877 (www.ups.com) or Spee-Dee Delivery claims at 1-800-862-5578 / ext 280 (www.speedeedelivery.com).

Payment & Pricing

We accept credit and debit cards from VISA, Master Card, Discover and American Express. All orders made online will result in an order confirmation email to authorize the payment. If the order is made over the phone, an invoice with the total charges to your credit or debit card will be mailed the day your shipment leaves Walnut Hollow.

All prices and terms are subject to change without notice. Typographic, photographic and descriptive errors are subject to correction.

Satisfaction Guarantee

Walnut Hollow prides itself in producing high quality and competitively priced products. If, for whatever reason, you are not completely satisfied with your order you can return your items for a refund or exchange. If items are being returned, you are responsible for shipping expenses for any reason other than the items being defective. In addition, a 15% restocking fee will be charged if the returned product is not defective. We do whatever is necessary to ensure that you are completely satisfied with your purchase.

Custom Products & Services for high volume projects

Walnut Hollow is pleased to offer high quality and competitively priced custom products and services including OEM, contract and custom manufacturing.  Our custom capabilities are reserved for high volume projects.  

If you are an existing supplier to the marketplace and would like a reputable company to partner with and a competitive quote, Walnut Hollow can help. We have the resources to develop and deliver the products you want to sell.

Four decades of manufacturing competitive, quality unfinished wood surfaces and our high-tech computer-aided equipment ensures your custom designed domestic wood product has accurate dimensions and consistent quality.

Our domestic manufacturing capabilities include:

  • Image and photo printing onto wood
  • Kiln drying of lumber
  • Wide belt sanding
  • Molding
  • Automated cutting / cut off saw
  • Computerized gang rip saw
  • Straight line rip saw
  • CNC router capability
  • Product assembly
  • Finish planing
  • Edge gluing
  • Small sanders and precision cut off saws
  • Additional manufacturing capabilities provided

Please contact us with any new, exciting ideas you may have, and our experienced staff will discuss all of the different options we offer.