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Taxidermy Ordering Info
GENERAL INFORMATION FOR TAXIDERMY ORDERING
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| Hours
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Customer Service
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Monday - Friday
8:00am - 4:00pm
Central Standard Time
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Every effort will be made to ship your order as soon as possible, typically within 2 - 5 business days.
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Orders can be placed during business hours by calling 1-800-395-5995. Send your order by fax (1-608-935-3029), shop online at walnuthollow.com, or send your order by e-mail to custserv@walnuthollow.com. An answering service will answer your call after business hours. We do our best to respond to all messages the following business day. Orders can also be mailed to 1409 State Road 23, Dodgeville, WI 53533.
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| Technical Support
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Need assistance? Contact Customer Service at 1-800-395-5995 for all of your product or order processing concerns.
Or, email us 24 hours a day at custserv@walnuthollow.com.
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No minimum.
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| Shipping
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Payment
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All orders are
shipped UPS ground or Spee Dee Delivery unless other arrangements are
made. Customer is responsible for shipping charges. If goods are
damaged or lost during shipping, the carrier is responsible. Please
check all packages before signing for the shipment. You can contact UPS
claims at 1-800-742-5877 or Spee Dee Delivery claims at 1-800-862-5578 /
ext 280.
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We require all orders to be
pre-paid with a credit or debit card. An invoice with the total charges
to your credit or debit card will be mailed the day your shipment leaves
Walnut Hollow®. We accept VISA, Master Card, Discover, and American
Express.
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Shipping Errors/
Defective Goods
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General Returns/Refunds
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Errors occasionally occur in the entering, processing, and filling of orders.
Any merchandise shipped in error may be returned freight collect for full credit by contacting the Returns Department and requesting an RA#. We try our best to furnish a high-quality product at all times. Should you ever receive a defective item, you may e-mail or call our Returns Department for authorization to return the item(s) freight collect for replacement or credit. Claims must be made within 10 days of receipt of goods.
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Walnut Hollow® will accept merchandise
returns for exchange or full refund if returned within 30 days from date
of purchase. Merchandise must be returned in the original shipping
carton and with original packing materials. Items should be packed well
and returned in the same condition as received. Please include a copy of
the invoice and an explanation for the return.
To make the return process easier and more
efficient, we offer
Return
Authorization (RA) Numbers.
Send an e-mail to custserv@walnuthollow.com for an RA#.
All refunds will be issued
by the method in which payment was received.
Customer is responsible for the shipping expense to return the
merchandise.
Please send all returns to:
Returns
Processing / Taxidermy
Walnut
Hollow
1409 State Road 23
Dodgeville, WI 53533
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| Pricing and Terms Notice
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All prices and terms are subject to change without notice. Typographic, photographic, and descriptive errors are subject to correction.
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