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Taxidermy Ordering Info
GENERAL INFORMATION FOR TAXIDERMY ORDERING
Order online at walnuthollow.com or by phone at 1-800-950-5101
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| Hours
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Customer Service
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Monday - Friday
8:30am - 4:00pm
Central Standard Time
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Every effort will be made to ship your order as soon as possible, typically within 2 - 5 business days.
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Orders can be placed during business hours by calling 1-800-950-5101. Send your order by fax (1-608-935-3029), or shop online at walnuthollow.com. An answering service will answer your call after business hours. We do our best to respond to all messages the following business day. Orders can also be mailed to 1409 State Road 23, Dodgeville, WI 53533.
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| Technical Support
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Minimum Order & Payment Information
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Need assistance? Contact Customer Service at 1-800-950-5101 for all of your product or order processing concerns.
Or, email us 24 hours a day at custserv@walnuthollow.com.
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* There is no minimum for prepaid/shopping cart orders.
* Freight terms are FOB Dodgeville. All claims for damaged or lost merchandise must be made directly with the carrier/transportation company (ie. UPS).
* All orders must be pre-paid with a credit or debit card until such time open payment terms are evaluated and approved. An invoice with the total charges to your credit/debit card will be mailed the day your shipment leaves Walnut Hollow®.
* If you are interested in applying for open account payment terms, please contact Customer Service for a Credit Application Form. Please allow a minimum of 30 days for review and approval. Minimum orders of $50 are required for open account status.
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Online Payment Methods
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Major credit cards accepted include American Express, VISA, Master Card, and Discover.
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| Returns
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Walnut Hollow® will accept merchandise returns for exchange or full refund if returned within 30 days from date of purchase. Merchandise must be returned in the original shipping carton and with original packing materials. Items should be packed well. Please enclose a copy of the invoice and include an explanation for the return. Customer is responsible for the shipping expense to return merchandise. To make the return process easier and more efficient, Walnut Hollow® offers Return Authorization (RA) numbers. Send an e-mail to custserv@walnuthollow.com for an RA#.
Please send your package in a prepaid, insured, traceable method to:
Returns Processing/Taxidermy
Walnut Hollow®
1409 State Road 23
Dodgeville, WI 53533
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| Pricing and Terms Notice
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Shipping Charges
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All prices and terms are subject to change without notice. Typographic, photographic, and descriptive errors are subject to correction.
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Walnut Hollow® shipping charges are determined by weight, destination and cubic measurements of package. All online walnuthollow.com shopping cart orders are shipped UPS Ground.
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